Lesson One
Formal Verbal Communication in Business I
正式商业交流 （1）– 研讨会

Part I Objectives
Procedures of Seminars Leading and Commonly Used Sentence Structures
研讨会各个程序及常用句型
Questioning Techniques
提问技巧
A Leader and A Good Listener, At the Same Time
做好的听众，做好的领导者
Giving Criticism
提出批评观点的技巧


Part II The How-Tos
Leading Seminars/ Questioning Techniques
General procedures of a seminar/lecture
1) Self-introduction
2) Introduction of Topic
3) Describing sequences and timing
4) Highlighting information
5) Involving the audience
6) Giving instructions
7) Checking understanding
8) Asking questions
9) Clarifying questions
10) Evading questions
11) Inviting comments
12) Interrupting
13) Transitions
14) Reformulations
15) Closing
Language Reference
Self-introduction 自我介绍
Good morning, I＇m ---- and I＇ve been invited to give this talk/ presentation / lecture because---
I have done research in / I have a special interest in / my experience is in
Introduction of Topic 话题介绍
In my presentation/talk/lecture today I shall be dealing with---
The subject of my ---- today is ----
What I＇d like to do today is introduce/suggest/ analyse/ describe / explain
My topic/subject today is ---
I shall be dealing with 2/3/4…. main areas/topics/subjects today
Describing Sequences and Timing 程序介绍与时间安排
First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---