如何处理国外客户寄样品的要求(2)
网络资源 Freekaoyan.com/2008-05-07
再次:经常与该客户联络,一有新产品就马上推荐给他,希望他能支持你的业务,你给他好价格,希望能下个试单,数量由他来定!
如果他有新产品我们可以帮他开发!
要求到付,提供样品说明我们做生意的诚意,而对方承担样品运费从另一个侧面也说明客人是否真正有做生意的诚意。
向国外邮寄样品,如样品本身不很昂贵的话,基本上费用是花在邮寄费上。
因此坚持邮费由客户支付,样品免费提供,双方都承担一定的费用,对双方对有一个约束。
最好呢,在寄出样品时,先向快递公司打听运费,通知客人将以到付的方式寄样品,费用约多少,这样让客人心里就有个底。也可以考虑各付一半吧。
对于小客/新客,建议向客人说明我们很乐意随时免费推荐最新潮的产品款式,以吸引更多的客户和生意。
但我们又面临负担大数目快递费用的困扰。如果客人愿意为我们分担快递费的话(例如提供到付账号),将是对我们工作极大的支持。这样我可以多推荐一些有新意的样品给客人。
***当然,为帮助客人节约快递费,我们推荐新东西给客人都会从实用性考虑,在寄出之前都会通知客人(照片给客人看),客人看过确定需要后才寄出。
Dear Sirs, Firstly thank you for your continuours supports in the past years, we wish both business snowballing in the coming years. As per the summing-up made by our financial department in the last half year, the statistics showed that we had a very heavy burden on sample cost, Just as you know, during the past years we supplied the small qty samples to our customer free of charge, in this way, we not only had to pay the samples cost in our factory, but also pay for the postage to express courier, such as UPS, Fedex, however, our profit is getting smaller and smaller, Under the above-mentioned situation, we find it is getting difficult to run business in this way。 In order to solve this matter in a reasonable way, we hope our customer could help to share the cost by paying the postage, So could you please inform us your account number of UPS or Fedex or other express by return? So that we could send samples by your account number, while we will supply the samples which are free of charge in normal small quantity as before。 We believe this will do favor to develop the business between us, most of our customers is doing in this way now,we sincerely hope it will be also workable to you。 Please kindly comment the new way and advise us your A/C no。 Thank you for your cooperation。 Looking forward to hearing from you soon
寄送样品跟踪询问是非常必要的,哪怕你的样品被丢在一边,得到样品缺陷、不足的反馈信息,这些东西已经很值得了。
