11.向长期客户推销新产品
   iencloseanillustratedsupplementtoourcatalogue.itcoversthelatestdesignswhicharenowavailablefromstock.wearemostgratifiedthatyouhave,forseveralyeas.includeaselectionofourproductsinyourmail-ordercatalogues.theresultingsaleshavebeenverysteady.webelievethatyouwillfindournewdesignsmostattractive.theyshouldgetaverygoodreceptioninyourmarket.onceyouhavehadtimetostudytheupplement,pleaseletusknowifyouwouldliketotakethematterfurther.wewouldbeveryhappytosendsamplestoyouforcloserinspection.foryourinformation,weareplanningarangeofclassicalenglishdinnerserviceswhich,shoulddowellinthenorthamericanmarket.wewillkeepyouinformedonourprogressandlookforwardtohearingfromyou.
随函寄奉配有插图的商品目录附页，介绍最新设计的产品。贵公司的邮购目录多年来收录本公司产品，产品销售成绩理想，特此致以深切谢意。最新设计的产品巧夺天工，定能吸引顾客选购。烦请参阅上述附页，需查看样本，请赐复，本公司乐意交劳。本公司现正设计一系列款式古典的英国餐具，适合北美市场需求。如感兴趣，亦请赐知。愿进一步加强联系，并候复音。
   12.为商贸指南兜揽广告
   thankyouforyourbusiness.youarecurrentlyrepresentedinourdirectory.thisistheonlydirectoryofitskindwhichreachesallcompaniesinthebuildingandconstructionindustryintheuk.advertisinginourdirectorywasawisemoveonyourpart.wearecurrentlycompilinganeweditionofthedirectorywhichwillbepublishedinapril1995.theneweditionwillbeexpandedtoincludemajormanufacturersofplumbingequipmentintheeuropeancommunity.forpropercoverageinthedirectory,yououghttoappearinmorethanonecategory.ifyoudooptforamultiplelisting,youwillbeabletobuyspaceinadditionalcategoriesathalfprice.youcanbeassuredthattheneweditionwillbeonthedesksofallthemajordecisionmakersinthebuildingandhardwaretrades.pleasecompletetheenclosedformandreturnitwiththeappropriatefee.thanksagainforyourbusiness.
衷心感谢惠顾。贵公司商号已刊登在本公司的商贸指南中。该指南乃唯一覆盖英国全部建筑公司的刊物，在此刊登广告确是明智之举。现下筹备1998年4月版的贸易批南，新版会罗列欧洲贡同体的主要铅管业制造商。为达到出色的宣传效果，贵公司宜考虑在不同类别刊登广告。如蒙惠顾，除首个广告外，其余类别的广告将可获半价优惠。该指南将分送给所有建筑公司和五金器具公司主管。烦表填妥随附表格，连同广告费用一并寄回。专此盼候佳音。
   13.请求客户作推荐人
   thankyouforyourletterof2november.wearedelightedtohearthatyouaretopleasedwiththerefurbishmentofyourhotel.asyourknow.inourlineofwork,wedependongood,reportsaboutourprojectstowinfurtherbusiness.ourclientsalwaysshoparoundandlookforreferencesbeforecommittingthemselves.withyourpermission,wewouldliketouseyourhotelasareferencewhenwediscusssimilarrefurbishmentsinthehotelindustry.wouldyouagreetooursuggestingthatfutureclientsshouldcallyou?itwouldalsobemosthelpfulifwecouldoccasionallybringaclienttolookatyourhotel.wewould,ofcourse,stayovernightatleast.i’llcallyounextweektohearyourreaction.thanksagainforyoukindwords.
从11月2日的来函得悉阁下对贵饭店的整修感到满意，此消息对本公司实是一鼓励。设计行业重视声誉，客人在选择设计公司时必然会有所比较。如蒙允许，本公司欲请贵饭店作推荐人，证明有关整修的质素。未知可否让其他客户来电垂询?此外，如获允准间或联同客户前来参观贵饭店整修，定必有莫大帮助。当然，本公司会预订房间，至少留宿一晚。
   14.通知客户价格调整
   weencloseournewcatalogueandpricelist.therevisedpriceswillapplyfrom1april1997.youwillseethattherehavebeennumberofchangesinourproductrange.anumberofimprovedmodelshavebeenintroduced.outrangeofwashingmachineshasbeencompletelyrevamped.manypopularlines,however,havebeenretainedunchanged.youwillbeawarethatinflationisaffectingindustryasawhole.wshavebeenaffectedlikeeveryoneelseandsomepriceincreaseshavebeenunavoidable.wehavenot,however,increasedourpricesacrosstheboard,inmanycases,thereisasmallpriceincrease,butinothers,noneatall.wecanassureyouthatthequalityofourconsumerdurableshasbeenmaintainedatahighstandardandthatourservicewillcontinuetobefirstclass.welookforwardtoreceivingyourorders.
谨谢上新的商品目录和价格表。修订价格定于1997年4月1日起生效。产品系列有一大革新，增加了不少改良的型号，扒出一系列新款的洗衣机，但许多款的开动号仍保持不变。通货膨胀影响整个工业连带令货品价格上涨。虽然如此，本公司并未全面提升价格，调整幅度亦不大。本公司坚守一贯信念，务求出产优质之耐用消费品，迎合顾客的需要。谢谢贵公司多年惠顾，盼继续合作。
15.说明价格调整原因
   iencloseournewpricelist,whichwillcomeintoeffect,fromtheendofthismonth.youwillseethatwehaveincreasedourpricesonmostmodels.wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlargestocks.wefeelweshouldexplainwhywehaveincreasedourprices.wearepaying10%moreforourrawmaterialsthanwewerepayinglastyear.someofoursubcontractorshaveraisedtheirbyasmuchas15%.asyouknow,wetakegreatprideinourmachinesandarejealousofthereputationforqualityanddependabilitywhichwehaveachievedoverthelast40years.wewillnotcompromisethatreputationbecauseofrisingcosts.wehope,thereforedecidedtoraisethepriceofsomeofourmachines.wehopeyouwillunderstandourpositionandlookforwardtoyourorders.
现谨附上本公司新价格表，新价格将于本月底生效。除了存货充裕的商品外，其余大部分货品均已调升价格。是次调整原因是原材料价格升幅上涨10%□，一些承包商的价格调升到15%。过去40年，本公司生产的机器品质优良、性能可靠。今为确保产品质量，唯有稍为调整价格。上述情况，还望考虑。愿能与贵公司保持紧密合作。
 16.回复感谢信
   wegreatlyappreciateyourletterdescribingtheassistanceyoureceivedinsolvingyourair-conditioningproblems.wearenowinourfiftyyearofoperation,andwereceivemanyletterslikeyourindicatingahighlevelofcustomersatisfactionwithourinstallation.wearepleasedthatourtechnicalstaffassistedyousocapably.wewouldlikeyoutoknowthatityouneedtocontactusatanytimeinthefuture.ourengineerswillbeequallyresponsivetoyourrequestforassistance.ifwecanbeofservicetoyouagain,pleaseletusknow.thankyouagainforyourverykindletter.
承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此谨再衷心感谢贵公司的赞赏，并请继续保持联络。
 
   17.请客户征询其它公司
   thankyouforyourenquiryof5mayconcerningsilkblouses.weregrettosaythatwedonotmanufactureclothingtoyourowndesignstothehighesteuropeanstandards:swantextilescorporationtheindustrialzoneshekouwesupplythefactorwithalltheirsilkmaterials,iencloseaswatchofourstockmaterialsforyourexamination.shouldyoudesireanyofthesesamplesmadeupintofinishedproducts,wecansupplytheswanfactorywiththem.wehopethatthiswillbeofhelptoyouandwishyoueverysuccessinyourbusinessdealings.
谢谢5月5月日来函查询关于纡绸罩衫的事宜。本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可按贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。该厂的丝绸布料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。愿上资料对贵公司有所帮助。谨祝生意兴隆，事事顺达。
   18.改善服务
   thankyouforyourletterof26january.iapologizeforthedeliveryproblemsyouhadwithuslastmonth.ihavehadameetingwithourproductionandshippingmanagerstoworkoutabettersystemforhandlingyouraccount.weknowwemadeamistakeonyourlastorder.althoughwereplaceditforyou.wewanttomakesureitdoesnothappenagain.wehavedevisedtheenclosedchecklisttouseforeachofyourfutureorder.itincludesyourfirm’sparticularspecifications,packingrequirementsandmarkinginstructions.ibelievecanserviceyourcompanybetterandhelpyouoperationsrunmoresmoothlywiththissafeguard.pleasecontactusifthereareanyadditionalpointsyouwouldlikeustoinclude.
感谢1月26日来信。对上月贵公司更换所需货品，唯恐类似事件再发生，本公司生产、运输和出口部经理已商议制订更有效方法处理贵公司事务，并为此特别设计清单。随信奉上该清单，供贵公司今后订货之用。当中包括特殊规格、包装要求和樗说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。
19.拒绝客户的要求
   thankyouforyourenquityof25august.wearealwayspleasedtohearfromavaluedcustomer.iregrettosaythatwecannotagreetoyourrequestfortechnicalinformationregardingoursoftwaresecuritysysytems.thefactis,thatmostofourcompetitorsalsokeepsuchinformationprivateandconfidential.isincerelyhopethatthisdoesnotinconvenienceyouinanyway.ifthereisanyotherwayinwhichwecanhelp.donothesittetocontactusagain.
8月25日信收悉，谨此致谢。来信要求本公司提供有关软件保密系统的技术资料，但鉴于同行向来视该等资料为机密文件，本公司亦不便透露，尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜，欢迎随时赐顾垂询。祝业务蒸蒸日上! 
   20.应付难办的客户
   wehavebeendoingbusinesstogetherforalongtimeandwevalueourrelationshipoflate,wehavenotbeenabletoprovidethekindofservicewebothwant.theproblemisthatyourpurchasingdepartmentischangingordersaftertheyhavebeenplaced.thishasledtoconfusionandfrustrationforbothofourcompanies.inseveralinstances.youhavereturnedgoodsthatwereoriginallyordered.tosolvetheproblem,iproposethatonreceiptofanorder,oursalesstaffcontactyoutoverifyit.ifyoudecideonanychanges,wewillamendtheorderandfaxyouacopysothatyoucancheckit.itrustthissystemwillcutdownondelaysanderrors,andallowouroperationstorunsmoothly.
承蒙多年惠顾，本公司感激万分。然近来合作出现问题，令服务水准未能符合对方要求，本公司为此提忧不已。贵公司采部发出定单后，再三更改内容；更有甚者，屡次退回订购之货品，导致了双方公司工作中的混乱和困惑。为避免问题日趋严重，特此在接到定单后，由本公司销售人员与贵公司复核。若需作出改支，本公司把定单修改后电传副本，供贵公司查核。盼望上述办法经受减少延误，促进双方业务发展。