2 生活咨询
生活咨询内容广泛，有预定门票、餐桌定位：外出用餐、商店书店等公共场所的营业时间咨询
1）常用词汇
make a reservation预定 confirm a reservation确认预定
cancel one's reservation取消预定 frist come,frist serve先到先服务原则
layover/stopover中途停留 timetable时刻表
fare票价 toll通行费
saver ticket优惠票 open ticket开放机票
one-way ticket单程票 round-trip ticket往返票
airport tax机场税 duty-free shop免税店
excess charge超重 vacant seat空座
direct/non-stop flight直达航班 connecting-flight转机
book预定 destination目的地
frist class头等仓 business class商务仓
economy class经济仓 van中巴
shuttle bus班车 airport limousine机场大巴
berth铺位（火车上） pullman卧铺车
scenic spot景点 extra charge/surcharge附加费
fulling-booked满了 seat arrangement/assignment定座
E.T.A(estimated time of arrival)预计到达时间
E.T.D(estimated time of departure)预计起飞时间
2）常用句型
I'd like to book______________________?
I'd like to order_____________________?
Waht hour are you open________________?
waht time do you open/close___________?