调解纠纷来源：考试大

你好！我是经理。您能告诉我是怎么回事吗？
How do you do? I’m the manager. Would you please have a talk with me about it?

我非常抱歉地告诉您，我们的经理现在不在。如果您愿意，我很乐意带您去见我们的经理助理。
I’m so sorry to tell you that our manager is not at the moment. I’d be more glad to get our assistant manager for you if you like. 来源：考试大

我认为事情没有那么严重，我可以帮助您处理问题。我能问一下您的一些详细情况吗?
Well, I think there is nothing serious and I can help you with the problem. Can I ask you for some details?

对于这个误会我们感到非常抱歉，但我希望能得到您的理解与合作，好吗？
We’re terribly sorry for this misunderstanding, but can I ask for your cooperation and understanding?

我们已经讨论了您提出的改进服务的建议. 请您多提宝贵意见.来源：考试大
We have discussed your suggestion about improving our service quality. We sincerely welcome your suggestions.