逻辑阅读是解题的关键(2)
网络资源 Freekaoyan.com/2008-04-09
二、细节理解的逻辑思路
细节理解部分主要涉及如下逻辑思维:直接推论、因果、例证、条件、转折、对比以及正误判断等。关于细节理解题,考生经常遇到的问题有这些:
1. By saying..., the author means that ...
2. ... because ... .
3. Why...?
4. The example of ...shows that...
5. If...
6. Although ...
关于这些问题的解答思路可以大体分为这样几类:直接推论题1;因果思维题2、3;例证题5;假设题5; 6则是转折思维题。总之,解细节理解题的要求与篇章理解题不同,要求考生逐字逐句地认真读题,用心思考,从逻辑意义中理解作者的出题思路,从而得出正确答案。例如:
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more world-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to“Have a nice day”has caught on. ‘Let’s be nicer’, says Itsik Cohen, director of a consulting firm. “Nothing happens without competition.”
Privatization, or the threat of it, is a motivation as well. Monopolies that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls “the revengeful consumer”. When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service.” The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half hour. The graceless E1 A1 Airlines, which is already at auction, has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “you can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets. (CET-4, 2002, 12, 28)
请看所设计的题目:
1.It may be inferred from the passage that _______.
A) customer service in Israel is now improving
B) wealthy Israeli customers are hard to please
C) the tourist industry has brought chain stores to Israel
D) Israeli customers prefer foreign produce to domestic ones
这道题要求用推理的思路逐个筛选。根据第二段中“The electric company, whose...survey sheets.”可以判断A)是正确答案。
2.In the author’s views, higher service standards are impossible in Israel _________.
A) if customer complaints go unnoticed by the management
B) unless foreign companies are introduced in greater numbers
C) if there’s no competition among companies
D) without strict routine training of employees
解此题先看一下第一段的逻辑思路:随着富裕,Israeli消费者的要求提高了(起因)——高水平的服务出现了(观点)——表现为三家公司的竞争(例证)——没有竞争就没有一切(结论)。因此,通过逆向思维很容易选出C)。
3. If someone in Israel today needs a repairman in case of a power failure, ________ .
A) they can have it fixed in no time
B) it’s no longer necessary to make an appointment
C) the appointment takes only half a day to make
D) they only have to wait half an hour at most
题目给出了一种假设,要求根据假设选出一种结果。根据第二段中:“ The electric company, ... Now, appointments are scheduled to the half hour. ” D)为正确答案。
4. The example of E1 A1 Airlines shows that _______ .
A) revengeful customers are a threat to the monopoly of enterprises
B) an ad campaign is a way out for enterprises in financial difficulty
C) a good slogan has great potential for improvement service
D) staff retraining is essential for better service
这是典型的例证题,看文章第二段的最后两句,我们不难总结出:由于E1 A1对其员工进行服务意识的再培训,并提出了相应的口号,在其进行的社会调查中,首次赞扬者多于抱怨者。因此正确答案是D)。
5. Why did Bezaq’s international branch lose 40% of its market share?
A) Because the rates it offered were not competitive enough.
B) Because customers were dissatisfied with its past service.
C) Because the service offered by its competitors was far better.
D) Because it no longer received any support from the government.
这是一道因果关系题。根据第二段中的“its international ... years of bad service”很容易找到答案B)。
考生只要在平时的阅读训练中,认真练习逻辑思维;在考试中,合理应用逻辑思维,一定会在四级考试中取得理想的成绩。
