Job Description Glossary
Sales （Department） 销售部:
launch marketing promotions 举办促销活动
launch campaigns 组织商品推销活动
introduce products 推介产品
demonstrate products 演示产品
take care of complimentary presents 负责促销赠品工作
persuade customers to buy 说服顾客购买商品
place advertisements 刊登广告
advertise products 为商品做广告
bargain about price 讨价还价
offer discount 提供促销折扣
Public Relations （Department） 公关部:
talk to the press and the public 与新闻媒体和公众交流
communicate information form the company 向外界披露公司信息
give away publicity products 赠送宣传品
entertain business clients 招待客户
alter/create/develop/establish/improve/project/promote corporate image 改变/创立/发展/建立/改善/突出/推广企业形象
Account （department） 客户部:
in charge of development and maintenance of the company's business resources 负责公司业务资源的开发及维护
engage in planning and organization of corporate hospitality events 负责大型企业公关活动的策划与组织
analyze and understand the market 分析企业动态,了解市场行情
search potential clients 寻求潜在客户
pass demands and suggestions from the clients to the company and communicate information from the company 把客户的想法和需求传达给公司, 再把公司相关信息传达给客户
analyze customer behavior 分析顾客行为
personalize offerings 提供个性化服务/产品
anticipate customer wants 预测顾客需求
keep clients and the company in good relationship 使客户与公司之间保持和谐、良性的合作关系
Customer Service （department） 客户服务部:
deal with customers' calls and solve problems 处理客户来电, 解决客户问题
accept repairs and deal with customers' complaints 接受维修业务和处理客户投诉
communicate timely with customers 与客户及时进行沟通
offer a comprehensive and convenient after-care service 提供全面便捷的售后服务
offer a full professional after-sales service 提供整套的专业售后服务
undertake installation and testing tasks from the company 负责承担公司分配的安装、调试任务
offer training to users' technical staff 为用户技术人员提供培训服务
Accounts （department） 会计部:
make/work out budget 制定收支预算
keep accounts 完成会计记账
deal with financial matters 处理各种财务事项
Personnel/Human Resources （dept） 人事部/人力资源部:
recruit/hire new staff 招聘新员工
interview applicants 面试求职者
promote staff 晋升员工职务
train staff 培训员工
fire staff 解聘员工
retire staff 辞退员工
deal with relationships between management and work force 协调管理层与员工的人事关系
R&D （dept） 研发部:
do market research 进行市场调查
do product research 进行产品调查
design a product 设计/策划产品
engage in product development 进行产品开发
carry out/perform/conduct experiments 开展新产品实验
customize a product 根据顾客的具体要求研制产品
