The sky’s the limit

The world’s top airlines have been battling for several years to equip the business class __0__ their aircraft with everything they believe the business customer could desire. Over 2m a plane has been spent on services __31__ as faxes, on-board shopping and even video games. The problem __32__ that business customers do not seem particularly interested in hi-tech entertainment and certainly not in working __33__ they are traveling: flying is, for most business travelers, a chance to relax.

This has been indicated by a number of surveys which have given business travelers a chance to say __34__ they want from air travel __35__ highest priority is given to old-fashioned airline values such as comfort, fast check-in and good food. Not surprisingly the most important single priority on long-haul flights is comfortable seats. The survey also revealed that travelers particularly disliked the lack of personal space given by many airlines and not __36__ treated as an individual It would appear that the main desire of most business travelers is peace and quiet and __37__ more entertainment and business facilities.

For business travelers the results of these surveys probably come as no surprise. But it does make one wonder __38__ airlines have carried out enough research before spending vast amounts of money on new  __39__ generally unwanted systems. Every business traveler knows that if you are a frequent flyer with a heavy schedule, rest and comfort are what you desire above __40__ else. All airlines would do well to bear this in mind.