LOOKING AFTER YOUR STAFFª¤

Organizations have only two real assets - money to be manipulated __0__ people to be motivated. Sadly, __31__ too many occasions, these two things get confused. What sometimes happens is that it is employees __32__ are manipulated and money is the only motivation. Statements such __33__ ¡°employees are our greatest asset¡± are often made by senior managers and directors. However, they rarely really mean what they say. Yet its employees truly are the greatest asset of any organization. This is __34__ without their effort and work, nothing whatsoever can __35__ achieved. This simple fact is not as widely understood as it should be. Good quality, trained and committed employees can improve __36__ performance of the organization as much as poorly motivated employees can damage it. this idea is even less understood. The solution is fact very simple. The need __37__ to generate commitment to the organization so that employees understand how it operates. They need to understand __38__ their employer is trying to do. They also need to know how their efforts and jobs contribute __39__ the business. It is important that senior managers explain decisions clearly to workforce. This takes communication and leadership. The best approach is __40__ managers to see the workforce as internal customers. Staff service should be as important as customer service.ª¤