PART FIVE 
Section A 
Questions 36 40 
. Read this text about Turkish Airlines 
. In most of the lines (36 - 40) there is one extra word which does not fit in. One or two lines, however , are correct. 
. If the line is correct, put a tick (√)in the space on your Answer Sheet. 
. If there is an extra word in the line (36-40) that word in the space on your Answer Sheet. 
Example : 
Because we Turks are famous for hospitality, you may just find yourself. . . √. . . 
Thinking therefore we’re an important centre of modern civililzation. . . therefore. . . 
ISTANBUL 
For centuries, istanbul was the ce4tre of ancient civitisation. And today 
36. it’s easy to see why. Although much has changed, but Istabul is still 
37. very central when traveling to the Middle East or Asia. And possibly 
38. it’s very central to the enjoyment of your trip as well as. On Turkish 
39. Airlines ,you’ll have the comfort of our modern planes which offer 
40. to you extra room for your legs and wide Business Class seating ,not to 
mention the ordinary recreations. 
PART FIVE 
Section B 
Questions 41-45 
. Your friend works as secretary in a British company in China. He has written a letter in answer to a Canadian Customer’s complaint. 
. In each line there is one wrong word. 
. For each numbered line (41 -45) write the correct word in the space on your Answer Sheet. 
Example : 
Mr. Davidson works hardly every day and he is a model worker . . . hard. . . 
Dear Mrs. David, 
I received your letter dated December the 21st complaining 
41. about the qualify of our TL135 camera! checked with our 
42. manager and I am now answer your questions: Your can mail 
43. the flawed camera to us and paying the postage by yourself. Then 
44. upon receiving your package, we’ll immediate send you a new one. 
45. And the postage is on us. I look forward to hear from you. 
Thank your for your letter. 
二.WRITING 
PART ONE 
Question 46 
You have received a fax from a customer who in the fax complained that he had received 100 green colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse. 
. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse. 
. Tell him about the claim. 
. Mention the date of delivery. 
. Ask for the duplicate invoice. . 
. Write 30-40 words on your Answer Sheet. 
PART TWO 
Question 47 
you work for Alla ,a shop which sells upmarket clothing. You are asked to find a way to increase the profits of your shop. 
Read the following figure showing the results of a survey of two upmarket specialty shops. 
Point A refers to your shop. Point B refers to Betty Fashion shop ,your main competitor, near your shop. 
. Use the figure to write a report (about 100- 120 words)recommending ways of improving the quality and pricing of your shop. 
. Write on your Answer Sheet.