二. WRITING
PART ONE
Question 46
The staff in your office decided to spend holidays together this year. While reading the new you are attracted by the advertisement of the Grand Palazzo Hotel in Italy. No one in your office has ever been to Italy. So you want your secratary to contact the hotel through telephone.

. Write a short message to Ms. Emily Malan ,your secretary.
. Suggest the Visit to Italy.
. Give the hotel telephone number to her.
. Ask her to contact with that hotel.
. write 30-40 words on your Answer Sheet.

PART TWO
Question 47
You work for Global institute inc. , which produces softwares. You are responsible for Quality Management System.
Study the following graph which shows the effort taken by your company and IBI Inc , your main competitor. In the graph ,the Quality Management is divided into five parts.
. Use the information in the graph to write a short report (about 100 120 wards) suggesting ways of improving the quality management of your company.
. Write on your Answer Sheet.

附图

三.LISTENING
PART ONE
Questions 1-12
. You will hear three face to face conversations.
. Write down one word or number in the numbered spaces on the forms below.

Message One. Questions 1-4
Ordering List
Table No : 3
Name of Customer : Mr.
Dishes : Drink 2 bottles of beer.
Main Dishes : Chicken with red (3 ). . . . . .
(4 ) . . . beef. . .
stewardess No. 10 Service Time : 6 : 30pm

Message Two. Questions 5-8
NEW ACCOUNT REGISTRATION
Name : Lilian . (5). . . Open Date : 3rd ,Feb.
. Account Type : (6). . . account
Deposit Amount : (7) . . . . . .

Message Three. Questions 9- 1 2
Immigration Registration
Flight No : JH21 2
Arrival Time : 11:40
Name : Helen Robbinson
Passport No : 72931831
Purpose of Visit : (9) . . . . . .
Temporary Staying Place : mainly with (10) . . . . . .
Staying Period : about (11) . . . months
Leaving Date : 15th ,(1 2 ) . . . . . .