PART TWO
Question 47
You work for Global institute inc. , which produces softwares. You are responsible for Quality Management System.
Study the following graph which shows the effort taken by your company and IBI Inc , your main competitor. In the graph ,the Quality Management is divided into five parts.
. Use the information in the graph to write a short report (about 100 120 wards) suggesting ways of improving the quality management of your company.
. Write on your Answer Sheet. 来源：考试大

附图

三.LISTENING
PART ONE
Questions 1-12
. You will hear three face to face conversations.
. Write down one word or number in the numbered spaces on the forms below.

Message One. Questions 1-4
Ordering List
Table No : 3
Name of Customer : Mr.
Dishes : Drink 2 bottles of beer.
Main Dishes : Chicken with red (3 )...
(4 ) ...beef...
stewardess No. 10 Service Time : 6 : 30pm

Message Two. Questions 5-8
NEW ACCOUNT REGISTRATION
Name : Lilian . (5)...Open Date : 3rd ,Feb.
. Account Type : (6)...account
Deposit Amount : (7) ...

Message Three. Questions 9- 1 2
Immigration Registration
Flight No : JH21 2
Arrival Time : 11:40
Name : Helen Robbinson
Passport No : 72931831
Purpose of Visit : (9) ...
Temporary Staying Place : mainly with (10) ...
Staying Period : about (11) ...months
Leaving Date : 15th ,(1 2 ) ...

PART TWO
Questions 13-22
Section One
Questions 13-17
. You will hear five short pieces.
. For each piece decide what the speaker is talking about.
. Write one letter (A-H) next to the number of the piece.
. You will hear the five pieces twice.
1 3...
1 4...
1 5...
1 6...
l 7...来源：考试大

objects
A catalogues 来源：考试大
B boxes
C books
D GREeting cards
E radio programmes
F weather
G TV programmes
H cars

Section Two
Questions 18-22
. You will hear another five short pieces.
. For each piece decide who is talking.
. Write one letter (AH) next to the number of the piece.
. You will hear the five pieces twice.
18...
19...
20...
21...
22...