[pause]
Now listen to the recording again.
[pause]
Conversation Two. Questions 5 to 8.
Look at the note below.
You will hear a man describing a problem with an order.
You have 15 seconds to read through the note.
[pause]
Now listen, and fill in the spaces.
Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?
Man: Hello, This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you’re printing for us.
Woman: I’m afraid Steven’s away until Friday.
Man: Oh-you see I’m not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.