写作“三步走”：说明投诉问题->描述具体情况->期待解决方案

　　提示：写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。

　　Directions:

　　You bought a digital camera in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your complaints and suggest a solution。

　　You should write about 100 words on ANSWER SHEET 2.

　　Do not sign your own name at the end of the letter. Use "Li Ming" instead。

　　Do not write the address。

　　范文：

　　Dear Manager,

　　I venture to write to complain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera's operation for only two hours. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention。

　                                                            　Yours,

　                                                           　Li Ming

　　译文：

　　尊敬的经理：

　　我冒昧给你写这封信，投诉我上周五在您商店里购买的数码相机的质量问题。购买至今的五天中，各种问题一个接一个地出现。一方面，相继屏幕总是黑屏，我们使用起来仿佛和传统相机没有区别。另一方面，电池的状况也不尽人意，只能支持相机工作两个小时。因此，我希望可以换一个相机，否则我要求退款。我希望这个问题能够得到足够的重视。

　　                                                                 谨上，

　　                                                                 李明