d.申诉信常用句型 
　　1. I am sorry to say that we are greatly inconvenienced by the fact that ~.
　　2. I am writing this letter to complain about ~.
　　3. I really must complain about the quality of the ~ I recently got from your company.
　　4. You seem to have supplied us with a product that falls far below the standard we expect.
　　5. The ~ I ordered from your store arrived broken. Obviously,no packing had been placed in the box before it was sent from the warehouse.
　　6. It is now over ~ since we made the above order with you,but the ~ we need badly now haven’t arrived yet.
　　7. The product I purchased from you ~ proved to be quite a disappointment. Although it looks exactly the same as the one I saw in your commercial,it actually does not perform the same way.
　　8. As I have no interest in receiving a replacement,I am returning the product to you and demand that a full refund be made to me.
　　9. I’d appreciate it very much if you refund the money I have paid for it.
　　10. We would appreciate it if you would arrange for the replacement of the damaged items.